Following some questions and answers that can help you. 


Why have I received this email?

  • You as a seller are a party to the Payment Services Agreement for Sellers with eBay due to your sale of tickets on StubHub to European and UK events. As a result, StubHub is notifying you of a change to the Payment Services Agreement between you and eBay which will occur on or after July 1st, 2021.


Why did this change happen?

  • This change to the Payment Services Agreement happened because StubHub has chosen another payment service provider. In the past StubHub has been using eBay to transfer seller payouts for sellers of European and UK events. Now as a result of StubHub spin-off from eBay in late 2019, StubHub has decided to transfer to another payment service provider for sellers of European and UK events, the PayPal solution named Hyperwallet.


What does this mean to me? Any changes?

  • Access to your account and to the StubHub service will not be impacted. You will receive further information on StubHub’s new Payment Service Provider soon.


When can I expect to receive my payments?

  • Payout timelines remain exactly the same as before, as described in our payout policy.